Email Support: The Unsung Hero of Customer Service | Community Health

Email support has been a cornerstone of customer service for decades, with the first email support tickets dating back to the 1970s. Today, email support is a multibillion-dollar industry, with companies like Zendesk and Freshdesk leading the charge. According to a study by Forrester, 73% of customers prefer to use email for customer support, with the average company receiving over 1,000 email support requests per month. The rise of AI-powered chatbots has also changed the game, with companies like IBM and Microsoft integrating AI into their email support platforms. However, with the increasing use of social media and messaging apps, the future of email support is uncertain, with some predicting a decline in usage. Nevertheless, with a vibe score of 82, email support remains a vital part of any company's customer service strategy, with companies like Amazon and Apple investing heavily in their email support infrastructure.